Search Results for “10 Standards of Behavior Essential Healthcare organization”

10 Standards of Behavior Essential for Every Healthcare Organization [Part 6]

February 26, 2020March 2, 2020Customer Service, Endeavor for Excellence, Patient Satisfaction, Reception, Relationships, Telephone Etiquette, Thinking Thursdays TIPs

We’re in the process of reviewing 10 Standards of Behavior. This week we review the last, but certainly not the least of the 10 Standards of Behavior, #10, Telephone Etiquette. We are taking highlights from MedicalGPS’ service improvement program, Endeavor Read More

10 Standards of Behavior Essential for Every Healthcare Organization [Part 5]

February 20, 2020February 21, 2020Customer Service, Endeavor for Excellence, Reception, Thinking Thursdays TIPs, Waiting Room Rounding

We’re in the process of reviewing 10 Standards of Behavior. This week we’re digging into #8, Proactively Demonstrate Courtesy and Respect. We are taking highlights from MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. We believe Read More

10 Standards of Behavior Essential for Every Healthcare Organization [Part 4]

February 17, 2020February 27, 2020Compassion in Healthcare, Customer Service, Endeavor for Excellence, Reception, Relationships, Thinking Thursdays TIPs

10 Standards of Behavior Essential for Every Healthcare Organization [Part 3]

February 6, 2020February 26, 2020Customer Service, Endeavor for Excellence, Patient Engagement, Thinking Thursdays TIPs

We’re in the process of reviewing 10 Standards of Behavior. This week we’re digging into #7, how and why to Avoid the Use of Medical Jargon. We are taking highlights from MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where Read More

10 Standards of Behavior Essential for Every Healthcare Organization [Part 2]

January 31, 2020February 10, 2020Compassion in Healthcare, Customer Service, Endeavor for Excellence, Thinking Thursdays TIPs

We covered the first five Standards of Behavior in last week’s post. If you didn’t have a chance to review last week’s Thinking Thursdays TIPs, you may find a copy here. This week I had originally planned to cover the Read More

10 Standards of Behavior Essential for Every Healthcare Organization [Part 1]

January 23, 2020February 10, 2020Endeavor for Excellence, Patient Engagement, Reception, Relationships, Thinking Thursdays TIPs

As part of MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts, there are 10 Standards of Behavior and customer service techniques that every healthcare organization (indeed every business) will find critical as the organization seeks to Read More

10 Steps to Maximizing Patient Loyalty and Effecting Positive Change within a Physician Group Practice

September 22, 2021September 22, 2021M3-Advocate, M3-Patient Experience, Patient Engagement, Patient Experience, Patient Loyalty, Patient Satisfaction, Relationships, Service Recovery

How to Effectively Use Real-time Patient Feedback to Effect Positive Change within a Physician Group Practice Since 1995 I have had the privilege of working with physician practices to help improve the patient experience. Between 1995 and now many things Read More

Five Deadly Sins that Kill Patient Experience

June 15, 2020June 15, 2020Customer Service, M3-Patient Experience, Patient Engagement, Patient Loyalty, Patient Satisfaction, Personalized Healthcare, Relationships

This week, we take a look at five deadly sins that can kill the patient experience. 1. Ignored at the Reception Desk The receptionist’s desk is likely the first point of person-to-person contact your patients have with your organization. The Read More

Search Results for: 10 Standards of Behavior Essential Healthcare organization