According to recent Glint data, which includes more than 2.9 million surveys from 700,000 employees all across the planet, from a wide array of industries, the overwhelming trend is clear — burnout IS happening! When COVID-19 cranked up earlier this Read More
The term nursing engagement encompasses the commitment level nurses have for their chosen profession as well as their satisfaction with the organizations where they practice their profession. Nursing engagement correlates directly with safety, quality, and patient experience performance scores. (1) Read More
This week, we take a look at five deadly sins that can kill the patient experience. 1. Ignored at the Reception Desk The receptionist’s desk is likely the first point of person-to-person contact your patients have with your organization. The Read More
In this week’s Thinking Thursdays TIPs we take a look at Empathy and Compassion. The two are not synonymous. According to Merriam-Webster, here are the definitions. Empathy: The action of understanding, being aware of, being sensitive to, and vicariously experiencing Read More
This week we continue with part two of what it means to effectively lead through the COVID-19 crisis. You can read or review part 1 here. Staying grounded in the organization’s guiding principles is especially difficult during a crisis. Emotions Read More
This week we take a look at what it means to effectively lead through the COVID-19 crisis. Responding to the emotional needs of patients, employees, and colleagues with empathy and compassion can be challenging, even more so during COVID-19. The Read More
In this week’s Thinking Thursdays TIPs we remind ourselves how important it is to put safety first. To say everybody is ready for COVID-19 to be over is not an overstatement, even so, the fact remains the virus is here Read More
As the effects of COVID-19 continue, we have a front-row seat to observe how health literacy, or sadly in many cases, the lack of health literacy, plays out in our society. According to the Center for Disease Control (CDC), health Read More
This week, we are delighted to introduce you to the newest version of M3-Patient Experience®. Some of the new features include an all new, heads-up survey dashboard, streamlined patient experience navigation, and a new upgraded look and feel, designed to Read More
After seeing such a huge increase in Telehealth Visits across the entire family of practices utilizing M3-Paient Experience®, it became apparent telemedicine has arrived and arrived in a BIG way. One of MedicalGPS’ larger clients has set a goal of Read More