Service Excellence

medicine, healthcare and people concept - female doctor with clipboard talking to smiling woman patient at hospital

Five Star Customer Service Through Patient Courtesy, Waiting Room Rounding, and Phone Etiquette

Communication, Compassion in Healthcare, Customer Service, M3-Patient Experience, Patient Engagement, Patient Experience, Relationships, Service Excellence, Telephone Etiquette, Waiting Room Rounding

Fostering Five-Star Customer Service – Attitude Makes the Difference Whether you’re maintaining open/positive body language, addressing the patient by name, or taking an interest in the details of the patients’ personal life, all of that adds up to treating the Read More