In their recent book titled, “Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage”, authors Nicolaj Siggelkow and Christian Terwiesch describe four pathways that lead to improved customer connections; respond-to-desire, curated offering, coach behavior, and automatic execution—all of which, according Read More
Last week we shared three of the six TIPs related to improving acute access as part of MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. If you’d like to review TIPs from last week, click here. 1. Read More
We had the opportunity to connect with 150 or so practice managers/administrators this week, looking at ways to improve acute access as part of MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. This week’s webinar, “Acute Access: Read More
Continuing our 10 TIPs Your Patients Will Appreciate from last week’s Thinking Thursdays TIPs. Last week we talked about: Eye Contact Personal Details Matter Use Patient’s Preferred Name Active Listening is Key Avoid Medical Jargon Here’s the rest of the Read More
From time to time MedicalGPS offers training for our clients through our service improvement program, Endeavor for Excellence – Start Where the Patient Starts. We are about to kick-off a new session and we thought you would be interested in Read More
Kindness is truly contagious. Creating a culture of kindness is tantamount to having a positive and productive healthcare clinic. Evidence shows that having a kind workplace culture helps to foster the physical and mental well-being of both patients and employees. Read More
With 2018 behind us, and with new MedicalGPS products, features, and enhancements coming soon, we eagerly embark on the new year with our clients. We feel that celebrating the successes of 2018 and identifying the year’s opportunities for advancement and Read More
What does it mean to advance humanism in healthcare? According to Arnold P. Gold Foundation advancing humanism in healthcare is characterized as, “a respectful and compassionate relationship between physicians, members of the healthcare team and their patients.” A recent article Read More
A report by Software Advice indicates that 82% of patients use online reviews to evaluate physicians and 72% use online reviews as their first step in finding a new doctor. Just how important are on-line reviews — 48% of the Read More
FOR IMMEDIATE RELEASE Nashville, Tennessee – September 25, 2018 —MedicalGPS, LLC (“MGPS”) and Riverview Health entered into an agreement in November 2017 whereby MGPS is providing Riverview Health and its multispecialty physician practices with M3-Patient Experience, MGPS’ real-time, patient engagement Read More