This week we complete the review of the book titled, “Excellence Wins“, by Horst Schulze, founding president and COO of Ritz-Carlton. BUILDING TRUE RELATIONSHIPS, a review of the Epilogue: THE REST OF THE STORY “I went in for my annual Read More
We are reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton. While having a copy of the book is certainly not needed to enjoy the next several BLOG posts, if you’d like to grab Read More
We are into week seven of reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton. Mr. Schulze established a new standard of excellence in his industry and we’re finding practical applications from Mr. Schulze’s Read More
We are into week seven of reviewing the book titled, “Excellence Wins”, by Horst Schulze, founding president and COO of Ritz-Carlton. Mr. Schulze established a new standard of excellence in his industry and we’re finding practical applications from Mr. Schulze’s Read More
For the next several weeks we are using the book titled, “Excellence Wins”, by Horst Schulze as a resource for Thursdays Thinking TIPs. While having a copy of the book is certainly not needed to enjoy the next several BLOG Read More
For the next several weeks we will be using the book titled, “Excellence Wins”, by Horst Schulze as a resource for Thursdays Thinking TIPs. While having a copy of the book is certainly not needed to enjoy the next several Read More
After checking in at my daughter’s local hospital emergency department seeking help for my five-year-old grandson whom had been vomiting for about 24 hours and still couldn’t hold down liquids, here’s a conversation between the emergency room doctor, my daughter, Read More
Last week we shared three of the six TIPs related to improving acute access as part of MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. If you’d like to review TIPs from last week, click here. 1. Read More
We had the opportunity to connect with 150 or so practice managers/administrators this week, looking at ways to improve acute access as part of MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. This week’s webinar, “Acute Access: Read More
Continuing our 10 TIPs Your Patients Will Appreciate from last week’s Thinking Thursdays TIPs. Last week we talked about: Eye Contact Personal Details Matter Use Patient’s Preferred Name Active Listening is Key Avoid Medical Jargon Here’s the rest of the Read More