We had the opportunity to connect with 150 or so practice managers/administrators this week, looking at ways to improve acute access as part of MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. This week’s webinar, “Acute Access: Read More
Continuing our 10 TIPs Your Patients Will Appreciate from last week’s Thinking Thursdays TIPs. Last week we talked about: Eye Contact Personal Details Matter Use Patient’s Preferred Name Active Listening is Key Avoid Medical Jargon Here’s the rest of the Read More
Issue 8, May 9, 2019 In this week’s issue : – How do I improve M3-Patient Experience response rates? – How can I promote M3-Patient Experience within the practice? – What can I do about undeliverable patient emails? Happy Reading 🙂 How do I Read More
Issue 6, April 25, 2019 In this week’s issue : – What the Patient Sees: How To Update the Name of Your Practce’s Survey. – Have a Provider Changing Locations? What Happens with Their Historical Data. – Using M3-Patient Experience to Identify Potential Read More
Issue 3, April 11, 2019 In this week’s issue : Timely Service Recovery Makes the Difference Congratulating Support Staff – Using M3’s Real-time Reporting How Can a Provider Have a 0% Top Box Score Happy Reading 🙂 Timely Service Recovery Makes the Read More
Kindness is truly contagious. Creating a culture of kindness is tantamount to having a positive and productive healthcare clinic. Evidence shows that having a kind workplace culture helps to foster the physical and mental well-being of both patients and employees. Read More
Issue 2, March 21, 2019 In this week’s issue : – New User and Recurrent Refresher Training – Surveys Requiring Follow-up: Documenting Service Recovery – How to Add and Remove Providers to Your Practice’s M3 Survey Happy Reading 🙂 New User Read More
Issue 1, March 14, 2019 If you are receiving Thinking Thursday TIPs it’s because you are an amazing M3-Patient Experience user, or you lead an awesome team that utilizes the absolutely best patient experience survey tool in the industry, M3-Patient Experience. Read More
With 2018 behind us, and with new MedicalGPS products, features, and enhancements coming soon, we eagerly embark on the new year with our clients. We feel that celebrating the successes of 2018 and identifying the year’s opportunities for advancement and Read More
FOR IMMEDIATE RELEASE Nashville, Tennessee – September 25, 2018 —MedicalGPS, LLC (“MGPS”) and Riverview Health entered into an agreement in November 2017 whereby MGPS is providing Riverview Health and its multispecialty physician practices with M3-Patient Experience, MGPS’ real-time, patient engagement Read More