After checking in at my daughter’s local hospital emergency department seeking help for my five-year-old grandson whom had been vomiting for about 24 hours and still couldn’t hold down liquids, here’s a conversation between the emergency room doctor, my daughter, Read More
Last week we shared three of the six TIPs related to improving acute access as part of MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. If you’d like to review TIPs from last week, click here. 1. Read More
We had the opportunity to connect with 150 or so practice managers/administrators this week, looking at ways to improve acute access as part of MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts. This week’s webinar, “Acute Access: Read More
Continuing our 10 TIPs Your Patients Will Appreciate from last week’s Thinking Thursdays TIPs. Last week we talked about: Eye Contact Personal Details Matter Use Patient’s Preferred Name Active Listening is Key Avoid Medical Jargon Here’s the rest of the Read More
From time to time MedicalGPS offers training for our clients through our service improvement program, Endeavor for Excellence – Start Where the Patient Starts. We are about to kick-off a new session and we thought you would be interested in Read More
Issue 8, May 9, 2019 In this week’s issue : – How do I improve M3-Patient Experience response rates? – How can I promote M3-Patient Experience within the practice? – What can I do about undeliverable patient emails? Happy Reading 🙂 How do I Read More
Issue 7, May 2, 2019 In this week’s issue : – Top Box Score: How is it Calculated and Does it Include Skipped Questions – How to Encourage Patients to Leave Comments on a Specific Question – Benchmarking: How to Compare Your Read More
Issue 6, April 25, 2019 In this week’s issue : – What the Patient Sees: How To Update the Name of Your Practce’s Survey. – Have a Provider Changing Locations? What Happens with Their Historical Data. – Using M3-Patient Experience to Identify Potential Read More
Issue 5, April 18, 2019 In this week’s issue : M3’s On-line Reporting: When and How Analytics are Updated Percentile Rankings: How to Compare Your Practice and Your Providers When Your Providers Ask, “Is My M3 Data Reliable and Valid” Happy Reading Read More
Issue 3, April 11, 2019 In this week’s issue : Timely Service Recovery Makes the Difference Congratulating Support Staff – Using M3’s Real-time Reporting How Can a Provider Have a 0% Top Box Score Happy Reading 🙂 Timely Service Recovery Makes the Read More