If you missed part one or part two, be sure to catch up before continuing with this final part of our blog series on tactical techniques to foster five-star customer service. We close out with a couple of techniques that seem obvious, Read More
Successful, patient-centric communication skills are essential to building trust and positive repore within your practice and with your patients. Here is our second set of tactical techniques that your team can immediately establish to deliver 5-Star Customer Service. If you Read More
Establishing and maintaining a strong online presence can be essential to a medical practice’s success. A recent survey of 1,438 patients revealed that 82 percent evaluated online physician reviews, and 72 percent used them as a first step to finding Read More
On November 2, 2017, the Centers for Medicare & Medicaid Services (CMS) delivered its final rule on the Quality Payment Program year two, starting January 1st, 2018. The rule did not vary much from the proposed regulation released in June.
Exemplary customer service does not happen by accident, it requires careful planning, a commitment to 5-star standards, and disciplined execution. To thrive in today’s healthcare value-based environment, understanding that value-based care is centered around the customer/patient is the essential first Read More
There is no denying that healthcare is an industry of exceptional standardization. Standardized protocols, standardized practices, and standardized procedures are all necessary components to ensuring efficient, high-quality care. Standardization is an essential part of delivering effective, safe, affordable care including Read More
As the healthcare industry transitions from volume to value-based care and as patients become more engaged in their health, understanding what drives patient decision-making is increasingly a strategic imperative. Although the importance of patient satisfaction has received a lot of Read More
Research conducted by Deloitte Center for Health Solutions revealed that hospitals with better patient experience ratings have higher profitability and perform better financially. According to the findings, improving patient experience can help increase performance through strengthening customer loyalty, boosting reputation, Read More
Medication nonadherence is responsible for an estimated 125,000 deaths annually and $100-$300 billion per year in the United States. It is an epidemic associated with poor health outcomes, increased hospitalization rates, and higher healthcare costs. Medication nonadherence has long been Read More
As discussed in our last blog, health literacy is the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions. Health literacy can affect an individual’s ability Read More