Is patient loyalty fleeting? According to a recent study by Accenture, 61% of patients would change providers to get an appointment more quickly and over half would switch to get an appointment at a more convenient location. It seems that Read More
Physician Engagement is an essential driver and key ingredient to sustaining a patient-centered culture within any healthcare organization. Unfortunately, increasing rates of physician burnout are extinguishing engagement across the nation. In fact, the reality is that many physicians are over-worked, Read More
Physician engagement is not a new phenomenon; it has been a top concern of healthcare leaders across the nation for years. With changes to reimbursement models and the shift towards value-based care, strong physician relations are imperative to the success Read More
Today’s healthcare system is complicated, fragmented, and often difficult to navigate. Patients must interact with multiple providers across many specialties, under various organizations with differing processes. According to the Department of Health and Human Services, the average Medicare beneficiary sees Read More
Good patient experience not only has a strong correlation to clinical quality, but it is also tied to lower medical practice risks, lower staff turnover, increased patient loyalty, and better patient adherence. According to a report from Deloitte, improving patient Read More
Patient non-adherence to medication and prescribed medical treatments is a widespread healthcare problem that negatively impacts outcomes and can lead to serious complications and even death. Lack of adherence progresses disease, decreases quality of life, and increases hospital admissions and Read More
Communicating and responding to the needs of patients is the foundation of every medical practice. Today, patient feedback not only plays a critical role in provider reimbursement, but also with online reputation, competitive advantage, and patient engagement. As healthcare makes Read More
With the confirmation hearing of Seema Verma behind us — President Trump’s pick to lead the Medicare and Medicaid programs — here are some excerpted quotes from Verma’s testimony that may lend insights into Verma’s health care perspective and where Read More
Nobody likes waiting. Whether it is in the line at the grocery store, waiting in traffic, waiting in a restaurant, waiting for elevators, or waiting for a flight, waiting is time.. and time is money. When customers are kept waiting Read More
Patient wait-times have been an age-old challenge in healthcare, however, the status quo is quickly changing now that patient experience is being linked to reimbursement. Today’s healthcare consumer wants to know that they can get the care they need, when Read More