Frequently, the easiest way to improve the patient experience is to connect with patients in a way that is comfortable for the patient. In a time when it seems people of all ages are glued to their mobile devices, mHealth Read More
It’s Monday morning, the phones are ringing off the hook, the schedule is fully booked, there’s a line of patients at the check in desk — everyone in the office begins frantically seeing patients immediately. Bottlenecks start within an hour Read More
Tapping into a realistic perspective of the patient experience can be a challenge, but getting patients’ direct opinions has proven a useful tool for providers to gain insight. Fortunately, metrics around the patient experience have evolved quite a bit recently Read More
Healthcare is personal. Whether it’s a routine checkup, post-survey visit, a restricted diet regimen, weight management, genetics, or even allergies, whatever the patient’s needs, everyone has their own set of behaviors, preferences, beliefs, and motivations, which make us all unique Read More
How to Set and Meet Patient Expectations.Physicians today have an enormous amount on their plates and there does not seem to be any relief in sight. Meeting patients’ expectations is just one of the many challenges they face throughout their Read More
Every day, another branch of technology is being touted as the savior of healthcare. This is probably most true when it comes to the patient experience. From portals to EHR-integrated text reminders, technological solutions just make sense for a patient Read More
The saying, “You will never get a second chance to make a first impression,” holds true in many aspects of life. Whether meeting a potential employer, a client, or a new patient, most initial opinions are said to be formed Read More
The current fee-for-service payment model is out and value based care is here to stay. So what exactly is value based care? Although there is not one standardized definition, value based care can be described as improving quality, efficiency, and Read More
What are CG CAHPS? Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys have been a focus for healthcare organizations across the US for years, even more so now that the government has linked hospital reimbursements to patient satisfaction Read More
The patient experience is much more than a few minutes with a doctor. Patients shape their perception of healthcare interaction along a wide range of experiences that stretch from the moment an appointment is scheduled until the final bill is Read More