April 24-28th is Patient Experience Week, and MedicalGPS would like to honor all the physicians, nurses, administrators, and support staff everywhere, for their hard work, dedication, and compassion providing care to patients across the nation. Whether it’s the front desk Read More
What if there was a way to improve healthcare quality and safety, reduce healthcare costs, and increase patient engagement? What if this solution was relatively inexpensive, and had very few downsides? Many believe that transparency in healthcare is the answer Read More
Meeting demands for convenience has become an increasing challenge for patient experience professionals. America has a love affair with convenience. Nowhere else in the world will you a find drive-thru Starbucks on every corner, next to a drive-thru pharmacy, a Read More
Is patient loyalty fleeting? According to a recent study by Accenture, 61% of patients would change providers to get an appointment more quickly and over half would switch to get an appointment at a more convenient location. It seems that Read More
Physician engagement is not a new phenomenon; it has been a top concern of healthcare leaders across the nation for years. With changes to reimbursement models and the shift towards value-based care, strong physician relations are imperative to the success Read More
Today’s healthcare system is complicated, fragmented, and often difficult to navigate. Patients must interact with multiple providers across many specialties, under various organizations with differing processes. According to the Department of Health and Human Services, the average Medicare beneficiary sees Read More
Good patient experience not only has a strong correlation to clinical quality, but it is also tied to lower medical practice risks, lower staff turnover, increased patient loyalty, and better patient adherence. According to a report from Deloitte, improving patient Read More
Patient non-adherence to medication and prescribed medical treatments is a widespread healthcare problem that negatively impacts outcomes and can lead to serious complications and even death. Lack of adherence progresses disease, decreases quality of life, and increases hospital admissions and Read More
Communicating and responding to the needs of patients is the foundation of every medical practice. Today, patient feedback not only plays a critical role in provider reimbursement, but also with online reputation, competitive advantage, and patient engagement. As healthcare makes Read More
With the confirmation hearing of Seema Verma behind us — President Trump’s pick to lead the Medicare and Medicaid programs — here are some excerpted quotes from Verma’s testimony that may lend insights into Verma’s health care perspective and where Read More