Healthcare organizations across the country are facing the challenge of how to improve patient experience, health outcomes, and provide high-quality care all while reducing costs. Healthcare leaders have long understood the importance of a patient’s experience, however, the public reporting Read More
As the US Healthcare industry makes its transition from fee-for-service to a value-based model, many hospitals and medical practices are implementing strategies to improve quality, safety, outcomes, and patient satisfaction while attempting to reduce costs. Patient and Family Centered Care Read More
As patients demand a more active role in their health care, consumerization in the industry will continue to grow. Treating patients as other than health care consumers may erode the clinician-patient relationship, which would be a dire mistake, affecting clinical Read More
In today’s healthcare world physician practices have the ability to put their financials, clinical outcomes, and patient satisfaction data under a microscope more potent than any that have existed in the practice of medicine before. As databases grow and evolve, Read More
The majority of American healthcare organizations have profit margins so slim it would take a scalpel to dissect and understand what’s happening. Forbes recently surveyed America’s most profitable hospitals and discovered the reasons some hospitals operating at higher profit margins Read More
Customer Service Excellence in a Healthcare Setting If anyone knows how to run a successful hospital, it’s Fred Lee. His curriculum vitae includes a stint as senior vice president at an Orlando hospital and as an employee at Disney World. Read More
According to the Centers for Medicare & Medicaid Services, the Physician Quality Reporting System is, “a quality reporting program that encourages individual eligible professionals (EPs) and group practices to report information on the quality of care to Medicare. PQRS gives Read More
The Health Information Technology for Economic and Clinical Health Act (HITECH) is designed to accelerate the adoption of electronic health records and other health information technology. Physician practices, hospitals, and other health care providers are targeted to receive nearly $25 Read More
Budget-itis: Uncontrollable twitching and/or flinching for no apparent reason; symptoms often correlate with the turning of the leaves in autumn.
Everything I continue to read points to the patient-provider relationship as THE key factor in determining whether or not the patient is likely to pursue litigation. The importance of listing to, and acting on patient feedback was again made very Read More