Over 30 years ago, before the “patient satisfaction” movement, the doctor-patient relationship looked much different than it does today. During that time, patients found their physicians through “word of mouth” or by searching in the local phone-book. There was not Read More

“You never get a second chance to make a first impression.” This saying holds true even in the healthcare industry. Research indicates that a first impression is made within 3 seconds of meeting someone. For many patients the first impression Read More

It’s always fun to do a year-end retrospective. We took a dive into the stats from our blog, and we’re sharing our findings with our readers. In case you are new to our blog, or missed some of these the first Read More

Amidst the transition to value-based care, healthcare organizations across the nation are working diligently toward improving the patient experience. There have been countless webinars, articles, and blogs dedicated to providing the best strategies for optimal results. Yet, what is interesting Read More

Patient satisfaction is complex, even so, one truth is straight forward – patients expect their healthcare facility to be clean. The Importance of Cleanliness Facility cleanliness should be a top priority for every healthcare facility, and of course, not to Read More

The Department of Health and Human Services (HHS) has issued its final rule for Medicare Access and CHIP Reauthorization Act (MACRA) and the implementation of the Quality Payment Program. This legislation will reform Medicare reimbursement for more than 600,000 clinicians Read More

What is MACRA? The Medicare Access and CHIP Reauthorization Act was signed into law on April 16, 2015, and the final rule was just released by Centers for Medicare & Medicaid Services (CMS) on October 14, 2016. The law repeals Read More

Frequently, the easiest way to improve the patient experience is to connect with patients in a way that is comfortable for the patient. In a time when it seems people of all ages are glued to their mobile devices, mHealth Read More

It’s Monday morning, the phones are ringing off the hook, the schedule is fully booked, there’s a line of patients at the check in desk — everyone in the office begins frantically seeing patients immediately. Bottlenecks start within an hour Read More

Tapping into a realistic perspective of the patient experience can be a challenge, but getting patients’ direct opinions has proven a useful tool for providers to gain insight. Fortunately, metrics around the patient experience have evolved quite a bit recently Read More