Good patient experience not only has a strong correlation to clinical quality, but it is also tied to lower medical practice risks, lower staff turnover, increased patient loyalty, and better patient adherence. According to a report from Deloitte, improving patient Read More

Patient non-adherence to medication and prescribed medical treatments is a widespread healthcare problem that negatively impacts outcomes and can lead to serious complications and even death. Lack of adherence progresses disease, decreases quality of life, and increases hospital admissions and Read More

Communicating and responding to the needs of patients is the foundation of every medical practice. Today, patient feedback not only plays a critical role in provider reimbursement, but also with online reputation, competitive advantage, and patient engagement. As healthcare makes Read More

With the confirmation hearing of Seema Verma behind us — President Trump’s pick to lead the Medicare and Medicaid programs — here are some excerpted quotes from Verma’s testimony that may lend insights into Verma’s health care perspective and where Read More

Nobody likes waiting. Whether it is in the line at the grocery store, waiting in traffic, waiting in a restaurant, waiting for elevators, or waiting for a flight, waiting is time.. and time is money. When customers are kept waiting Read More

Patient wait-times have been an age-old challenge in healthcare, however, the status quo is quickly changing now that patient experience is being linked to reimbursement. Today’s healthcare consumer wants to know that they can get the care they need, when Read More

Effective communication is the foundation of the physician-patient relationship, so much so that it is not an overstatement to say, effective communication skills are essential in the delivery of quality care. In the age of Value Based Care, provider communication is Read More

Although there is still a lot of uncertainty around what direction the new administration will lead as it relates to healthcare, experts predict that value-based care is here to stay. While President Trump and other Republicans have promised to repeal Read More

  Shared decision-making has become an instrumental part of the transition to value-based healthcare, as research shows that patients, providers, and healthcare systems can benefit from increased knowledge, improved patient satisfaction, reduced costs, and more accurate risk perceptions.

In today’s healthcare environment it is all too common for patients to arrive at their doctor’s office fortified with research in hand from the internet, television, or friends and family. Often, the validity of this data may be in question, Read More