Nobody likes waiting. Whether it is in the line at the grocery store, waiting in traffic, waiting in a restaurant, waiting for elevators, or waiting for a flight, waiting is time.. and time is money. When customers are kept waiting Read More
Patient wait-times have been an age-old challenge in healthcare, however, the status quo is quickly changing now that patient experience is being linked to reimbursement. Today’s healthcare consumer wants to know that they can get the care they need, when Read More
Effective communication is the foundation of the physician-patient relationship, so much so that it is not an overstatement to say, effective communication skills are essential in the delivery of quality care. In the age of Value Based Care, provider communication is Read More
Although there is still a lot of uncertainty around what direction the new administration will lead as it relates to healthcare, experts predict that value-based care is here to stay. While President Trump and other Republicans have promised to repeal Read More
Shared decision-making has become an instrumental part of the transition to value-based healthcare, as research shows that patients, providers, and healthcare systems can benefit from increased knowledge, improved patient satisfaction, reduced costs, and more accurate risk perceptions.
In today’s healthcare environment it is all too common for patients to arrive at their doctor’s office fortified with research in hand from the internet, television, or friends and family. Often, the validity of this data may be in question, Read More
Over 30 years ago, before the “patient satisfaction” movement, the doctor-patient relationship looked much different than it does today. During that time, patients found their physicians through “word of mouth” or by searching in the local phone-book. There was not Read More
“You never get a second chance to make a first impression.” This saying holds true even in the healthcare industry. Research indicates that a first impression is made within 3 seconds of meeting someone. For many patients the first impression Read More
It’s always fun to do a year-end retrospective. We took a dive into the stats from our blog, and we’re sharing our findings with our readers. In case you are new to our blog, or missed some of these the first Read More
Amidst the transition to value-based care, healthcare organizations across the nation are working diligently toward improving the patient experience. There have been countless webinars, articles, and blogs dedicated to providing the best strategies for optimal results. Yet, what is interesting Read More