Learn and implement successful methods to improve the patient experience using MedicalGPS' web-enabled tools, employed by thousands of physician practices across the U.S.
Loyalty - Beyond Patient Satisfaction contains:
Compelling reasons why physician practices must move beyond measuring patient satisfaction to fostering increased patient loyalty- Research about how patient loyalty impacts physician practices
- Primary, Secondary, and Tertiary factors contributing to patient loyalty
- Strongest predictors of patient loyalty
- Correlation analysis of key touch-points of the patient's experience as it relates to patient advocacy-loyalty
- Ten ACTIONABLE items for implementation, allowing your practice to maximize patient loyalty.