Do you know which touch points most correlate to patient satisfaction, patient retention, and more importantly, patient advocacy?
This data sheet will show you thecorrelation strength and rank for both patient retention and patient advocacy for 19 touch points across the entire patient experience including:
- Provider Concern
- Phone Message Return
- Parking & Signage
- Reasonable Wait Time
- Many More
Data was collected from a sample size of more than 16,000 patients using M3-Patient Experience® Patient Feedback and Reporting Software.