April 24-28th is Patient Experience Week, and MedicalGPS would like to honor all the physicians, nurses, administrators, and support staff everywhere, for their hard work, dedication, and compassion providing care to patients across the nation. Whether it’s the front desk attendant at the local primary care office, the oncology nurse at the regional cancer center or the general surgeon at the area hospital, each of you makes an incredible impact every day in the lives of your patients and the team at MedicalGPS, LLC honors YOU during this special week.
As they say at Cleveland Clinic, patient care is more than just healing -- it's building a connection that encompasses mind, body, and soul. What is truly unique about healthcare, different than any other industry, is that every day you can wake up and make a difference in someone’s life. Whether it is as simple as a smile toward the patient in the waiting room who is awaiting a diagnosis, or encouraging words to the parent whose son is in surgery, each patient has a story, and it is our jobs to listen, help, and comfort.
Healthcare is a calling like none-other. It means that on most days, you see a patient on what may feel like the worst day of their life, or what might even feel like the best, such as the day that they have their first child or the day they were told they were in remission. Each patient has their own story, and it is important we keep this at the forefront of all we do.
Every phone call, every extra minute spent listening, every time you help a patient navigate their way through the system, every patient cared for, and every family member consulted, it is important to remember that the work you do matters and plays an important role in the patient’s well-being. Almost no other profession in the world can provide the opportunity to make an impact in someone’s life every single day. The truth is what you do every day, with every patient, and every interaction, matters.
According to the Beryl Institute, the definition of the patient experience is “The sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.” So, as we embark upon Patient Experience Week, and express our gratitude to all of those dedicated individuals for all of their hard work, let us remember and know, that how we treat our patients, and each other, makes a difference.