This summer, the Centers for Medicare & Medicaid Services (CMS) issued a proposed rule that would make changes to the Quality Payment Program for 2018. The goal was to simplify the program and reduce reporting requirements while making it easier for rural and small practices to participate. If finalized, the proposed rule would also provide additional regulatory relief and more local and state flexibility.
Why does social media matter to healthcare? A few recent statistics explain the impact social media is having in the healthcare industry, and why it is a force that can no longer be ignored.
In today’s digital world there is no denying the significance of online reviews and the influence they can have on patient’s healthcare decisions. For medical offices, online reviews not only help to boost local search rankings, but they can also improve a practice’s reputation, and largely impact how many patients walk through the door.
Patients are the lifeblood of every practice -- patient referrals are what keeps the heart pumping. Patient referrals can be one of the most effective and low-cost ways for a medical practice to expand its patient base. According to research from PricewaterhouseCoopers (PwC) Health Research Institute (HRI) it is not just the provider that has an impact on patient experience. In fact, staff attitude is also a main contributor to positive experiences according to 70% of consumers in the provider sector. In addition, personal experience was also found to be the top reason that patients choose a doctor or hospital.
In today’s competitive healthcare environment, it is more important than ever to have a strong patient referral base. Whether new business comes from other providers, by word of mouth, or through various marketing efforts, patients are the foundation of every medical practice and essential to success.
Medical errors cause nearly 400,000 deaths annually and are the third leading cause of death in the US, second to heart disease and cancer. In fact, 10 percent of all U.S. deaths are now due to medical errors. Consequently, improving outcomes, reducing medical errors, and increasing patient safety has been a major focus for public policy and healthcare systems across the nation.
In today’s healthcare environment, patient experience is more important than ever. Low patient satisfaction scores cannot only hurt a practice’s reputation, but they can also affect the bottom line. Practices that are able to create exceptional patient experiences while delivering quality care will not only stay competitive; they will consistently win the loyalty and business of patients.
Amidst another global ransomware attack this week, the second in just over a month, many organizations are asking themselves “how secure is their healthcare data?” The US-based pharmaceutical company Merck, and a health system in Pennsylvania are among the many organizations experiencing challenges from this most recent attack. Microsoft stated the attack spread across 64 countries and multiple industries. Regardless of the size of the organization almost everyone is at risk. In 2015, nearly ninety-one percent of healthcare organizations claimed to have had at least one data breach.
Ensuring the safety of patients and employees while delivering top-quality care should be a priority for all medical practices, which is why implementing strong workplace safety policies and procedures is necessary to reduce practice risk and ensure an environment of safe care.
In today’s healthcare environment, following up with patients is not only critical to compliance and outcomes, it is also a proactive approach to reducing risk and improving safety. According to one study of patients discharged after being prescribed a new medication: