MedicalGPS Healthcare Industry Blog – Page 3 – Since 1995 MedicalGPS executives have worked with physician practices to improve patient satisfaction and patient experience.

Medical Team Meeting Around Table In Modern Hospital

Expanding Your Medical Practice – Top Tips For Hiring New Staff

March 23, 2022March 24, 2022Decision Making, Office Culture, Practice Management, Relationships, Strategic Planning, Team Based Healthcare

Hiring new staff for your medical practice can present you with some unexpected challenges. Healthcare cannot be compared to other industries. Working in a medical practice means having a lot of intense interactions with people who are either unwell or Read More

Portrait of smiling doctor standing against coworker at veterinary clinic

4 Strategies for Creating a Culture of Service Excellence

March 9, 2022March 9, 2022Customer Service, M3-Patient Experience, Office Culture, Patient Experience, Personalized Healthcare, Team Based Healthcare

Creating a culture of service excellence within a physician practice happens one patient at a time, which means, this highly sought-after culture can be achieved and sustained by any practice willing to stay focused and put forth consistent effort. Amazing Read More

The two doctors working at the reception in the hospital

5 Best Practices of Highly Successful Healthcare Receptionists

March 2, 2022March 3, 2022Communication, Customer Service, M3-Patient Experience, Patient Experience, Reception

This week’s Thinking Thursday’s TIPs focuses on the key role of the medical office receptionist. It can be argued that the role of the receptionist is among the most important on the care team. Unfortunately, the role of the receptionist Read More

medical doctor hand drawing family Health care icon as concept

Who is Responsible for Health Promotion and Education?

February 23, 2022February 23, 2022Future of Healthcare, Health Literacy, Healthy Living, Personalized Healthcare, Value Based Healthcare

Health promotion and disease prevention are more relevant today than ever before considering some of the key issues affecting the US Healthcare system. According to CMS, national healthcare expenditures rose 9.7% in 2020 to $4.1 trillion, accounting for 19.7 percent Read More

medicine, healthcare and people concept - doctor giving prescription to patient at medical office in hospital

5 Ways Medical Interpretation is Important in the Healthcare Industry

February 16, 2022Communication, Healthcare Accessibility, Healthcare Technology, Medical Interpretation, Patient Engagement, Personalized Healthcare, Practice Management, Relationships, Telehealth

The US Department of Labor reported that by 2024, translation and interpretation will grow by 29%. The post-pandemic situation has also intensified the demand for medical interpretation. What makes it different from other forms of interpretation? To practice medical interpretation, Read More

The Importance of Patient Follow-Up and Service Recovery

February 9, 2022February 9, 2022Customer Service, Healthcare Technology, M3-Patient Experience, Online Reputation Management, Patient Engagement, Patient Satisfaction, Relationships, Service Recovery

The Importance of Service Recovery Cannot Be Overstated In today’s deeply consumer-driven healthcare sector, following up with patients is not only critical to compliance and outcomes, it is becoming the key factor in both retaining and building stronger, healthier patient Read More

8 Essential Practices for Creating an Exceptional Patient Experience

January 26, 2022January 26, 2022Customer Service, M3-Patient Experience, Patient Experience, Patient Satisfaction, Relationships

In today’s healthcare environment, patient experience is more important than ever. Low patient satisfaction doesn’t just hurt a practice’s reputation, it directly affects the bottom line. Care teams that are able to create exceptional patient experiences while delivering quality care Read More

6 Effective Ways to Collect Internal Patient Feedback and Improve Your Practice

January 20, 2022January 20, 2022Internal Feedback, M3-Patient Experience, Patient Experience, Patient Satisfaction, Practice Management, Service Recovery

When your primary goal is to improve and better market your practice, most experts place substantial value on commanding your online patient review scores. Public star ratings and reviews are certainly important for attracting patients, but too many practices have Read More

Minimize Waiting (and the Negative Perception of Waiting) in Your Healthcare Practice

January 5, 2022January 5, 2022Customer Service, M3-Patient Experience, Patient Experience, Reception, Wait Times, Waiting Room Rounding

Whether we’re waiting in line for a fancy coffee, waiting for a call back from our physician’s nurse, or waiting to see our healthcare provider, we place a massive value on our time. We often get more than just a Read More

Little girl and young doctor in hospital having examination

5 Patient Communication Principles That Convey Courtesy and Respect

December 15, 2021December 15, 2021Care Coordination, Communication, Compassion in Healthcare, Patient Engagement, Relationships

It’s no revelation that as fellow humans we naturally share a lot of similarities. We look similar, behave similarly, require the same elements to survive, and have a core set of senses and emotions that drive and guide us. Somehow, Read More

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