How to Effectively Optimize Patient Scheduling for Efficiency and Accuracy

white chair on room dark blue wall background.3D rendering

How to Effectively Optimize Patient Scheduling for Efficiency and Accuracy

January 11, 2023January 11, 2023Patient Experience, Patient Scheduling, Practice Management, Reception

One major challenge facing all physician practices is patient scheduling. Regardless of the skill level, state-of-the-art equipment, and treatments available at the physician practice, patients cannot be adequately cared for without first gaining access to the care they need. Patient Read More

How to Implement a Successful Messaging Workflow at Your Healthcare Practice

November 30, 2022December 1, 2022Care Coordination, Communication, Patient Engagement, Patient Experience, Patient Scheduling, Reception, Relationships

Proper attention paid to the patient’s telephone experience and telephone intake can have a huge, favorable impact on your practice. By exploring why messages occur, you can proactively work toward reducing message volume. This understanding will also help your care Read More

How to Use a Healthcare Support Staff QA Checklist to Identify Opportunity and Celebrate Success in Your Practice

November 9, 2022November 9, 2022Customer Service, Online Reputation Management, Patient Engagement, Patient Experience, Reception

We’ve all heard the timeless adage: “You’ll never get a second chance to make a great first impression.“ In healthcare, this is true perhaps more than in any other environment. Experts say it takes on average only 7 seconds for Read More

medicine, healthcare and people concept - female doctor with clipboard talking to smiling woman patient at hospital

Five Star Customer Service Through Patient Courtesy, Waiting Room Rounding, and Phone Etiquette

October 26, 2022October 26, 2022Communication, Compassion in Healthcare, Customer Service, M3-Patient Experience, Patient Engagement, Patient Experience, Relationships, Service Excellence, Telephone Etiquette, Waiting Room Rounding

Fostering Five-Star Customer Service – Attitude Makes the Difference Whether you’re maintaining open/positive body language, addressing the patient by name, or taking an interest in the details of the patients’ personal life, all of that adds up to treating the Read More

Next-Level Tips for Improving Care Team Communication with Patients

October 5, 2022October 5, 2022Communication, Customer Service, Endeavor for Excellence, M3-Patient Experience, Patient Engagement, Personalized Healthcare

A quick survey of your healthcare peers (or even a Google search) will tell you one thing almost certain about the importance of care team communication with patients: most healthcare quality experts agree that improving communication between patients and healthcare Read More

medicine, people and healthcare concept - happy smiling female doctor or nurse and patient with insurance or credit card card at hospital

These Techniques Form the Foundation of Industry Leading Healthcare Receptionists

September 28, 2022September 28, 2022Customer Service, Endeavor for Excellence, M3-Patient Experience, Patient Engagement, Patient Experience, Reception, Relationships

Any debate about the importance of care team receptionists is sure to be a short one. Unfortunately, there is a tendency to diminish or even overlook the receptionist’s role. You won’t find any of that here. Instead of Receptionist, a Read More

Team work process. young business managers crew working with new startup project. labtop on wood table, typing keyboard, texting message, analyze graph plans.

How to Establish Performance Baselines for Your Healthcare Team

September 7, 2022September 8, 2022Endeavor for Excellence, M3-Patient Experience, Patient Experience, Patient Feedback, Patient Satisfaction, Practice Management

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. If you have not been Read More

Measuring the Service Excellence of Your Physician Practice

August 31, 2022September 8, 2022Endeavor for Excellence, Leadership, M3-Patient Experience, Practice Management, Service Excellence, Strategic Planning

Last week we kicked-off MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts (E4E). If you missed last week’s announcement, which included steps #1 and #2 to get started, click here to get the ball rolling. Starting Read More

Step by Step Healthcare Service Improvement Starts Here

August 24, 2022September 8, 2022Care Coordination, Employee Engagement, Endeavor for Excellence, Practice Management

Welcome If you are a regular reader of MedicalGPS’ blog, Thinking Thursdays TIPs, we likely already know each other- it’s a pleasure to be with you again. If we do not currently know each other, my name is Jerry Stone, Read More

Employee Engagement in Healthcare: The Power of Why

August 10, 2022August 10, 2022Employee Engagement, M3-Patient Experience, Patient Satisfaction, Practice Management, Team Based Healthcare, Thinking Thursdays TIPs

When someone asks, “What do you do?”, your answer is most likely short and to the point, describing your job or occupation. The ‘what’ is straightforward enough. After you answer the ‘what’, not too many people will ever follow up Read More

The MedicalGPS Blog