Patient Engagement

Thinking Thursdays TIPs: Let’s Show a Little Kindness: Compassion and Empathy Work

During these very trying COVID-19 times, while exploring a topic for this week’s Thinking Thursday’s TIPs, I kept telling myself, “Let’s redouble our efforts to show compassion and empathy for each other, now more than ever, during the COVID-19 pandemic.” Read More

10 Standards of Behavior Essential for Every Healthcare Organization [Part 1]

As part of MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts, there are 10 Standards of Behavior and customer service techniques that every healthcare organization (indeed every business) will find critical as the organization seeks to Read More