Fostering Five-Star Customer Service – Attitude Makes the Difference Whether you’re maintaining open/positive body language, addressing the patient by name, or taking an interest in the details of the patients’ personal life, all of that adds up to treating the Read More
From the exam room to the home, technology is transforming every facet of healthcare at a pace that’s both exciting and overwhelming. Artificial intelligence systems can accurately create predictive outcome models or design smarter medicine, and remote health technology keeps Read More
Successful, patient-centric communication skills are essential to building trust and positive repore within your practice and with your patients. Here is our second set of tactical techniques that your team can immediately establish to deliver 5-Star Customer Service. If you Read More
Exemplary customer service does not happen by accident, it requires careful planning, a commitment to 5-star standards, and disciplined execution. To thrive in today’s healthcare value-based environment, understanding that value-based care is centered around the customer/patient is the essential first Read More
Research conducted by Deloitte Center for Health Solutions revealed that hospitals with better patient experience ratings have higher profitability and perform better financially. According to the findings, improving patient experience can help increase performance through strengthening customer loyalty, boosting reputation, Read More
As discussed in our last blog, health literacy is the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions. Health literacy can affect an individual’s ability Read More
In our last blog, we discussed best practices for improving patient education. However, it is also important to realize the significance that health literacy has on patient education, patient adherence, health outcomes, patient satisfaction, and costs.
As part of the healthcare industry’s shift toward value-based care, many organizations are focusing increased efforts on improving patient engagement. In fact, patient engagement and patient education are recognized as key components for increasing adherence and outcomes. According to a study Read More
As discussed in our previous blog, “The Importance of Employee Engagement in Healthcare,” the majority of employees (nearly 71%) are either NOT fully engaged or actively disengaged. What is even more concerning, is the impact that disengaged employees can have Read More
What is MACRA? The Medicare Access and CHIP Reauthorization Act was signed into law on April 16, 2015, and the final rule was just released by Centers for Medicare & Medicaid Services (CMS) on October 14, 2016. The law repeals Read More