The Affordable Care Act has introduced potentially 20 million Americans to the health coverage pool, a trend that’s changing the face of healthcare. One of the most critical aspects to rising demand is the consumer-centric view of patients.
The majority of American healthcare organizations have profit margins so slim it would take a scalpel to dissect and understand what’s happening. Forbes recently surveyed America’s most profitable hospitals and discovered the reasons some hospitals operating at higher profit margins Read More
Customer Service Excellence in a Healthcare Setting If anyone knows how to run a successful hospital, it’s Fred Lee. His curriculum vitae includes a stint as senior vice president at an Orlando hospital and as an employee at Disney World. Read More
According to the Centers for Medicare & Medicaid Services, the Physician Quality Reporting System is, “a quality reporting program that encourages individual eligible professionals (EPs) and group practices to report information on the quality of care to Medicare. PQRS gives Read More
To save you having to read a long introduction to this article, below is the short, bulleted list regarding how to use real-time patient feedback to effect positive change within your physician group practice. Following the list you will find Read More
The Health Information Technology for Economic and Clinical Health Act (HITECH) is designed to accelerate the adoption of electronic health records and other health information technology. Physician practices, hospitals, and other health care providers are targeted to receive nearly $25 Read More
Everything I continue to read points to the patient-provider relationship as THE key factor in determining whether or not the patient is likely to pursue litigation. The importance of listing to, and acting on patient feedback was again made very Read More