As we optimistically embark upon a new year in 2018, all of us at MedicalGPS would like to take a moment to celebrate our clients' successes and triumphs of 2017. We invite you to check out several interesting and surprising M3 Patient Experience, M3 Advocate, and other MedicalGPS healthcare statistics on our 2017 Year in Review page.
The deadline for the Centers for Medicare and Medicaid Services (CMS), Consumer Assessment for Healthcare Providers and Systems (CAHPS) for Merit-based Incentive Payment System (MIPS), is quickly approaching for providers. All providers who opt to participate in CAHPS for MIPS must be enrolled with the CMS Quality Payment Program (QPP) by June 30, 2017.
Friday, May 12th, 2017 was a historic day for internet cyber-terrorism. The world’s largest ransomware attack struck 150 countries crippling more than 300,000 devices across the globe. Major institutions such as U.K.'s National Health Service, Russia's Ministry of Interior, Chinese government agencies, Germany's Deutsche Bahn rail system, FedEx, Nissan, and Renault were just a few of those impacted by the massive cyber-attack.
The days when patient retention happened solely inside the doctor’s office are over. When a California neurosurgeon found himself at the wrong side of an online smear campaign, he discovered what thousands of healthcare providers are learning the hard way: The Health Insurance Portability and Accountability Act (HIPAA) was not drafted for an online universe. Doctors are increasingly being reviewed on public media, and when it’s time to respond, HIPAA acts as the rope that keeps their hands tied firmly behind their backs. Powerlessness rooted in patient privacy rights means that healthcare institutions' responses are extremely limited. An ordinary business might publish a rebuttal to negative ratings, but in the medical sector, dozens of privacy disputes have emerged in response to Yelp review replies.
American Academy of Orthopedic Surgeons says Patient Satisfaction is An Emerging Health Policy Issue
"The need to improve quality in healthcare delivery is increasing. The Centers for Medicare & Medicaid Services (CMS), hospitals, and insurance providers alike are striving to better define and measure quality of health care. A major component of quality of health care is patient satisfaction. Furthermore, patient satisfaction is critical to how well patients do; research has identified a clear link between patient outcomes and patient satisfaction scores.
Where do you rank your patient's perception of your practice? According to the 2013 HealthLeaders Media Industry Survey, 54% of Health Leaders rank 'Patient Experience and Satisfaction' as the top priority for the next three years.